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The Customer Experience Management
Gaining this depth of knowledge about customers isn’t something that just happens. It comes from extracting customer insight from all touch points and channels across your entire organization. It’s about harnessing mountains of customer data from online channels and beyond and extracting valuable insight from that data with speed and precision.
Delivery Mode: Virtual
- What is customer experience management?
- How customer experience management differs from customer service?
- How customer experience management drives growth?
Duration: 2 hours
May, October, December
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December, May, October